KYC Status

KYC Approved

You can proceed with any transactions immediately.

KYC on Hold

In the case where the photos of your ID or selfie was invalid, or of poor quality (defocused, glare imperfections or unreadable), more processing time is needed to verify your KYC application.

Please contact our customer support at [email protected] for further assistance.

KYC Declined

Kindly follow the verification steps listed in our KYC Guide. Please do check if your country is eligible to participate in KYC verification or you may contact our customer support at [email protected] for further assistance.

For more information

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